Accessibility Information
No matter your needs, you are in control of your services. We have a range of accessibility options to help you make enquiries into your service, troubleshoot a problem, or even to close your account.
Reaching Buddy support
The quickest way to reach us is by using the live chat function on our website and app. Our support team is available Monday to Friday, 12pm–8pm (AEDT).
If you need to speak to us on the phone, you can call 1300 028 339 and follow the prompts to organise a call-back.
Getting extra help when calling us
If you are deaf, hard of hearing, or have a speech disability you can contact Buddy Telco using the National Relay Service (NRS) or your own nominated relay service to represent you.
You can also put a trusted person on your account as an authorised contact, or nominate someone who is your Power of Attorney.
When you call us using a relay service, you are implicitly authorising that representative to be party to the discussion. Under the Privacy Act, a person who provides the National Relay Service qualifies as an Access Seeker on behalf of the account holder. This allows us to request your details and discuss account matters with the representative present.
Non-verbal contact
If you can't speak to us over the phone
All of our accounts and billing procedures can be completed in the Buddy Telco app.
You can also use the Buddy Telco app to get in touch with our live chat team, Monday to Friday, 12pm–8pm (AEDT).
Support via email
For technical support, you may email our Customer Service team. To help us help you, please include the following information in your email:
- What is the problem?
- When did the problem start?
- What have you already tried to fix the issue?
- How can we best contact you with a reply?
Please allow for 48 hours to receive a response.