Buddy Telco has been acquired by Tangerine

Buddy Telco has been acquired by Tangerine Telecom. This means that Buddy services will be transferred to Tangerine between the 23rd - 25th March 2026. We'll send you 2 reminder SMSs - one 7 days before and a second the day of your transfer - so you can prepare accordingly.

There'll be no change to your plan or pricing as part of the move, and your internet service will still be delivered over the Aussie Broadband network. We are working together to ensure this is a smooth transition for our customers, and we know you'll be in safe hands.

There will be a short disconnection period while we move you over, after which you should come back online automatically. If you're not back online after 30 minutes, try restarting your devices - click here to find out how.

When you become a Tangerine customer, there will be some differences:

1. You will get access to the Tangerine Self-Care Portal. Tangerine will send you more information once you have moved over.
2. 24/7 tech support (excluding public holidays) - once your service is transferred, call or chat anytime on 1800 211 112 or through LiveChat on the Tangerine website. Tangerine will have a dedicated phone number for you to call in the weeks after the move, which they'll send you in their welcome email.
3. If you have a static IP (IPv4), your IP address will change. We will let you know via email what your new address is ahead of time so you can prepare. You can also find it in the Tangerine Self-Care Portal once your service has been transferred.
4. You will be able to choose alternative payment methods offered by Tangerine such as BPAY, Australia Post, EFT and PayPal.
5. Your payment due dates will change from 10 business days from invoice issue date to 14 calendar days at which time your monthly payment will be automatically processed unless you choose one of the alternative payment methods offered by Tangerine.
6. You won't need to update your payment details, and your invoice will be issued following the same cycle. We'll handle the processing changes on our end, so you don't have to worry.
7. Please note, Tangerine charges a late payment fee of $15.00 per month, regardless of payment method.
8. Your agreement will be subject to Tangerine's Standard Form of Agreement (opens in a new tab) and your direct debit will be subject to Tangerine's Direct Debit Agreement (opens in a new tab). You can change your direct debit arrangement using the Tangerine Self Care Portal, or cancel your direct debit by contacting us on 1800 211 112.

You won't need to update your payment details with Tangerine - we will handle that on our end. Your invoice date will follow the same cycle it has with your Buddy service, but your payment due dates will be a little different. While invoices with Buddy are due after 10 business days from invoice issue date, Tangerine will ask for payment within 14 calendar days. Most of the time, this will be the same due date, but there could be some minor differences.

Tangerine also accepts BPAY, Australia Post, EFT and PayPal. Once your service has been transferred, you could update your preferred payment method to one of these other methods.
Find out more about billing with Tangerine (opens in a new tab).

Once your service has been moved over to Tangerine, you will no longer be able to access the Buddy Telco app, manage your service, or create new services with Buddy. If you'd like a copy of your invoices or receipts for your records, we recommend you download those before your service moves in March.

Unfortunately, we can't facilitate separate dates for customers and still maintain billing dates. We are doing everything we can to minimise disruption for our customers throughout this process, including doing all changes between 11pm - 7am.

We'd love to help you through this; reach out to us on LiveChat on our website or in the Buddy App. You can also raise a complaint here.

Any devices you use to connect with Buddy can be used with Tangerine, there's no change needed. If you have an eero device and use the eero app, the branding within the app will change over to Tangerine.

Yes, once your nbn® service has moved over to Tangerine, any active cases, faults and/or payment plans will also move over.

Once your service has moved to Tangerine Telecom, any questions about your account or services should be directed to the Tangerine team. You can contact Tangerine via live chat or by phone or via raising a support request in the Tangerine Self-Care Portal. They will have a dedicated phone number for you to call in the weeks after the move, which they'll send you in their welcome email.

To prepare for the move, we are pausing the ability for customers to make any changes to their account details from the 16th of March, 2026. No new services will be available for sale from the Buddy Telco website as of today.