How long will it take me to get connected?

Once we have your order, we'll do all the heavy lifting and start processing your order straight away! Typically, we see services connect within the hour, but it can take up to 24 hours. We'll let you know (via SMS) once you're ready to go.

Why can't I get a Buddy Telco nbn® plan?

At Buddy Telco, we pride ourselves on speed and simplicity, allowing eligible users to connect as quickly and as easily as possible. Unfortunately, this means that we are unable to service certain complex connection or technology types, including, but not limited to, premises on the Opticomm network, and premises that require a Fixed Wireless connection.

Who owns Buddy Telco?

Buddy Telco is Aussie Broadband’s low-cost brand, which is able to offer simple and affordable nbn® internet by operating under a “digital first” model for sales and support (live chat provided by 100% Australian staff based in our Perth support centre).

What are Buddy Telco's contact hours?

Our Perth-based live chat team is available Monday to Friday, 12pm–8pm (AEDT). If you need help outside of these hours, our customer service chatbot offers a range of self-serve options. You can also manage your account and service anytime using the Buddy Telco app .

Switch to Great Value nbn® Internet Plans

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Choose your plan

Get unlimited data on all of our awesome value internet plans.

*Offer ends 11:59pm AEDT 31/01/2025. New customers only. View full T&Cs.

Actual speeds on FTTN/B/C technology type confirmed upon connection. Not available at all premises. All prices subject to change without notice. Actual speeds may vary due to external factors including in-building wiring. Typical evening speeds (7pm-11pm) based on MBA report from October 2024. 1000 plan based on customer results from 19/09/2024 - 02/10/2024.

Add a router (optional)

Get the most out of your nbn with an eero 6+ router.

eero 6+

Access premium Wi-Fi performance and connect 75+ devices at once.

Includes a free for enhanced security.

Got a big house? Add more eero units to get better coverage, with up to 140m2 coverage per device. .

How many?

get better coverage

Payment option +$20 courier shipping

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Why join Buddy Telco?

Great service, done differently. With our 100% Australian-based live chat experts and award winning network, we're here to keep you connected without the fuss. You need an internet service provider that'll help you connect and… forget! Buddy just gets it done.

Sign up in minutes
Easy sign-up, quick activation.
Ongoing value
Online-only Australian-based support keeps our costs down, passing savings to you.
Reliable nbn® network
Our Australia-wide network will keep you connected.
Helpful local support
Chat with Australian-based experts in the Buddy Telco app or on our website.

Frequently asked questions

Once we have your order, we'll do all the heavy lifting and start processing your order straight away!

Typically, we see services connect within the hour, but it can take up to 24 hours. We'll let you know (via SMS) once you're ready to go.
Was this helpful?
At Buddy Telco, we pride ourselves on speed and simplicity, allowing eligible users to connect as quickly and as easily as possible. Unfortunately, this means that we are unable to service certain complex connection or technology types, including, but not limited to, premises on the Opticomm network, and premises that require a Fixed Wireless connection.
Was this helpful?
Buddy Telco is Aussie Broadband’s low-cost brand, which is able to offer simple and affordable nbn® internet by operating under a “digital first” model for sales and support (live chat provided by 100% Australian staff based in our Perth support centre).
Was this helpful?
Our Perth-based live chat team is available Monday to Friday, 12pm–8pm (AEDT). If you need help outside of these hours, our customer service chatbot offers a range of self-serve options.

You can also manage your account and service anytime using the Buddy Telco app.
Was this helpful?