How long will it take me to get connected?

Once we have your order, we'll do all the heavy lifting and start processing your order straight away! Typically, we see services connect within the hour, but it can take up to 24 hours. We'll let you know (via SMS) once you're ready to go.

Why can't I get a Buddy Telco nbn® plan?

At Buddy Telco, we pride ourselves on speed and simplicity, allowing eligible users to connect as quickly and as easily as possible. Unfortunately, this means that we are unable to service certain complex connection or technology types, including, but not limited to, premises on the Opticomm network, and premises that require a Fixed Wireless connection.

Do I need to cancel services with my previous provider?

Yes — but only once your Buddy service is up and running. We'd hate for you to cancel it too early and have no internet!

What are Buddy Telco's contact hours?

Our Perth-based live chat team is available Monday to Friday, 12pm–8pm (AEDT). If you need help outside of these hours, our customer service chatbot offers a range of self-serve options. You can also manage your account and service anytime using the Buddy Telco app .

Switch to Great Value nbn® Internet Plans

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Ready to sign up for easy and reliable internet?

Choose your plan

Get unlimited data on all of our awesome value internet plans.

Standard

NBN 25/10

$65/ month

Typical evening speeds (7pm–11pm)

24Mbps
8Mbps

Designed for

1–2

The basics — email, web browsing, and streaming at a lower usage level.

Save $60 over 6 months*

Value

NBN 50/20

$65/ month

For 6 months, then $75/month.*

Typical evening speeds (7pm–11pm)

49Mbps
16Mbps

Designed for

2–3

Better than basic — The typical Aussie household, suited for gaming, streaming, and video chatting.

Save $96 over 6 months*

Speedy

NBN 100/20

$69/ month

For 6 months, then $85/month.*

Typical evening speeds (7pm–11pm)

99Mbps
16Mbps

Designed for

2–6

A little more oomph — All the typical Aussie household needs plus extra bandwidth for multiple device usage.

Zoomy

NBN 1000/50

$99/ month

Typical evening speeds (7pm–11pm)

875Mbps
42Mbps

Designed for

2–8

All in on speed — Premium nbn offering, for households who do it all and more, at speed.

*Offer ends 11:59pm AEDT 15/01/2025. New customers only. View full T&Cs.

Actual speeds on FTTN/B/C technology type confirmed upon connection. Not available at all premises. All prices subject to change without notice. Actual speeds may vary due to external factors including in-building wiring. Typical evening speeds (7pm-11pm) based on MBA report from October 2024. 1000 plan based on customer results from 19/09/2024 - 02/10/2024.

Add a router (optional)

Get the most out of your nbn with an eero 6+ router.

eero 6+

Access premium Wi-Fi performance and connect 75+ devices at once.

Includes a free for enhanced security.

Got a big house? Add more eero units to get better coverage, with up to 140m2 coverage per device. .

How many?

get better coverage

Payment option +$20 courier shipping

Your order

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Why join Buddy Telco?

Still great service, just done differently. With our 100% Australian-based live chat experts and reliable network, we're here to keep you connected without the fuss. You need an internet service provider that'll help you connect and… forget! Buddy just gets it done.

Sign up in minutes

Easy sign-up, quick activation.

Ongoing value

Online-only Australian-based support keeps our costs down, passing savings to you.

Reliable nbn® network

Our Australia-wide network will keep you connected.

Helpful local support

Chat with Australian-based experts in the Buddy Telco app or on our website.

Sign up in minutes
Easy sign-up, quick activation.
Ongoing value
Online-only Australian-based support keeps our costs down, passing savings to you.
Reliable nbn® network
Our Australia-wide network will keep you connected.
Helpful local support
Chat with Australian-based experts in the Buddy Telco app or on our website.

Frequently asked questions

Once we have your order, we'll do all the heavy lifting and start processing your order straight away!

Typically, we see services connect within the hour, but it can take up to 24 hours. We'll let you know (via SMS) once you're ready to go.
Was this helpful?
At Buddy Telco, we pride ourselves on speed and simplicity, allowing eligible users to connect as quickly and as easily as possible. Unfortunately, this means that we are unable to service certain complex connection or technology types, including, but not limited to, premises on the Opticomm network, and premises that require a Fixed Wireless connection.
Was this helpful?
Yes — but only once your Buddy service is up and running. We'd hate for you to cancel it too early and have no internet!
Was this helpful?
Our Perth-based live chat team is available Monday to Friday, 12pm–8pm (AEDT). If you need help outside of these hours, our customer service chatbot offers a range of self-serve options.

You can also manage your account and service anytime using the Buddy Telco app.
Was this helpful?

Need more help? Visit our Help Centre.

Get nbn^® internet that just works

Check your address