At Buddy Telco, our promise is to provide you with internet that just works, and to let you know when there is a major outage or significant local outage affecting your service.
When there is an unscheduled major outage or significant local outage, our team will send you an email or SMS with all the relevant details you need to know.
If it is a major outage, we will also provide updates on our Facebook page (opens in new tab) and our outage webpage.
Our Customer Service LiveChat will be updated with an acknowledgment of the outage, however, please be mindful that our queues will be longer than usual.
We will also let the government, Telecommunications Industry Ombudsman, emergency call services and regulators know of the outage.
Throughout the course of the issue, we will aim to provide updates every 6 hours, for the first 24 hours, or sooner if there is a meaningful change.
And finally, once we have resolved the issue, we will let you know via all the avenues mentioned above.
Throughout the outage, if you have any questions or concerns, feel free to reach out to us via LiveChat on our website.
Please keep in mind that our Customer Service team is likely to be busy and wait times may be longer than normal.
